The installation service begins at the arrival of sequencing instrument. We will help to clear the space for the installation in the environment given. We will then perform installation, calibration, and training for the sequencing instrument.
Not only responsible for daily troubleshooting & maintenance, once every six months, we will also provide free onsite maintenance services within the warranty period. The original factory maintenance provides debugging and calibration, which will enhance system performance and ensure the system runs smoothly and seamlessly.
The value-added services can be customized by specific user needs, including but not limited to the faster response time, spare parts replacement and maintenance services. We will do our best to shorten the decision-making time and complex process time.